Ms. Shams joined Ministry of Foreign Affairs in 1991. She has served in Bangladesh Missions abroad namely Rome, Bangkok and New Delhi in various capacities including as Deputy High Commissioner in Bangladesh High Commission, New Delhi. While serving in the Ministry, she has worked in various wings including international organizations, Far East, Budget and Expenditure Control, SAARC and South Asia. She has represented Bangladesh in many bi-lateral, regional and multi-lateral meetings. During her tenure as Director General (South Asia), she dealt with Bangladesh’s bilateral relations with the seven South Asian countries.